At CashCity99, we believe that gambling is entertainment — and like all entertainment, it works best when it's enjoyed within healthy boundaries. This page outlines the tools, resources, and policies we have in place to support every member in playing responsibly.
CashCity99 is built for Malaysian players who enjoy online casino games and sports betting as a leisure activity. We take that context seriously — which is why responsible gambling is not a policy footnote for us. It is a core part of how we operate.
We know that for the vast majority of our members, a session on the platform is entertainment — placing a wager on an EPL match, trying their luck on a live dealer table in the evening, or following the Liga Super Malaysia fixtures over the weekend. That's exactly what CashCity99 is for. But we also recognise that for some people, gambling can shift from enjoyment to something harder to manage. When that happens, we want our members to have clear, accessible tools to take back control — and to know that help is always within reach.
Our responsible gambling framework is built around four principles: prevention through education, access to self-management tools, early intervention when patterns suggest risk, and dignified, non-judgmental support when a member reaches out for help.
Every CashCity99 member — whether they depositRM30 for a casual session or operate at higher stakes — has access to exactly the same suite of responsible gambling tools. We do not reserve these tools for problem gamblers. They are available to everyone, because the best time to set a limit is before you need one.
If you are in crisis right now and feel that gambling is causing serious harm to your finances, relationships, or mental wellbeing, please reach out for support immediately. See the Support Resources section on this page for contacts including Talian Kasih 15999 — available 24 hours a day.
Playing for enjoyment, not as a way to generate income or recover past losses
Setting a budget before you play and sticking to it regardless of outcomes
Treating losses as the cost of entertainment — never chasing them
Keeping gambling balanced alongside other leisure activities and responsibilities
Recognising when it's time to take a break — and knowing how to take one
Never gambling while under the influence of alcohol, substances, or while emotionally distressed
CashCity99 gives every member direct access to these tools — no waiting period, no approval required. Contact our support team via live chat to activate any of them immediately.
Set a maximum daily, weekly, or monthly deposit cap on your account. Once set, the limit takes effect immediately. Reduction requests are processed instantly. Requests to increase a deposit limit take 7 days to activate — giving you time to reconsider.
Separate from deposit limits, you can place a cap on the total value of bets you place within a defined period. This is particularly useful for members who want to control session intensity rather than total deposits.
Set a maximum duration for each gaming session. When your time limit is reached, you will receive a notification and the option to end your session. You can also set a mandatory break period between sessions — for example, 30 minutes between each sitting.
A cooling-off period temporarily restricts your access to deposits and gambling activity for a defined period: 24 hours, 48 hours, 7 days, or 30 days. You can still log in and view your account during a cooling-off period, but you cannot place wagers or deposit.
Self-exclusion is a formal, binding restriction on your account. Periods range from 6 months to 5 years, or permanently. Once activated, your account is suspended and you cannot reopen it during the exclusion window. Any remaining eligible balance is returned via your last payment method.
Enable automatic pop-up notifications at intervals you choose — every 30, 60, or 90 minutes — that show you how long you have been playing and your net balance for the session. A simple, non-intrusive nudge to keep perspective during extended sessions.
How to activate any tool: Open the live chat on cashcity99.cam and tell our support agent which tool you want to set up. You can also request changes through your account settings panel. All responsible gambling tools are processed without delay and without judgment.
The following limit types are available to every CashCity99 member. You can set multiple limit types simultaneously — for example, a monthly deposit cap alongside a session time limit and a wagering cap.
Maximum amount you can deposit within any single 24-hour period
Maximum total deposits across rolling 7-day window
Maximum total deposits within a calendar month — the most popular limit choice
Maximum net losses permitted in a defined period before further play is paused
Total bet volume cap — useful for controlling activity intensity independent of deposits
Maximum time per individual session before an automatic break is triggered
Reducing any limit takes effect immediately. If you request an increase to an existing limit, a mandatory 7-day cooling period applies before the higher limit becomes active. This protects you from impulsive decisions made in the heat of a session.
Problem gambling doesn't always announce itself clearly. These are some of the signs that gambling may be crossing a line from entertainment into something more difficult to manage. Recognising them early is the first step toward getting things back on track.
Spending more money on gambling than you originally planned, repeatedly
Chasing losses — continuing to bet in an effort to win back money you have already lost
Lying to family members or friends about how much time or money you spend gambling
Using money set aside for rent, bills, food, or other essential expenses to fund gambling
Feeling restless, irritable, or anxious when you attempt to reduce or stop gambling
Gambling as a way to escape stress, anxiety, depression, or difficult personal situations
Neglecting work responsibilities, family time, or personal health because of gambling activity
Borrowing money from others or taking out loans specifically to continue gambling
Feeling that you need to gamble with increasing amounts of money to get the same level of excitement
Repeatedly failing to follow through on decisions to stop or cut back on gambling
Spending significant time thinking about gambling — past sessions, future bets, or ways to find more money to play
Relationships with family or close friends suffering as a result of your gambling behaviour
If you recognise several of these signs in yourself or someone you care about, please take action now. CashCity99's self-exclusion tool can be activated in minutes through live chat. Professional support organisations are listed below — reaching out is a sign of strength, not weakness.
Self-exclusion is the most powerful responsible gambling tool available on CashCity99. When activated, it places a binding restriction on your account that cannot be reversed until the chosen exclusion period has ended. You cannot circumvent it by contacting us again during the exclusion window.
Self-exclusion can be requested at any time, for any reason. You do not need to explain yourself to our support team. All self-exclusion requests are processed with full confidentiality and without judgment.
Open the live chat on cashcity99.cam and tell the support agent you want to activate self-exclusion. The agent will verify your identity to confirm the request is coming from the account holder.
Select your preferred exclusion duration: 6 months, 1 year,2 years, 5 years, or permanent exclusion. Our support agent will explain the implications of each option clearly before proceding.
Once confirmed, your account is suspended immediately. You will receive an email confirmation. Promotional communications will be stopped. You will not be able to log in or deposit during the exclusion period.
Any eligible real-money balance remaining in your account will be returned to you via your last verified payment method (DuitNow, Touch 'n Go eWallet, Maybank, CIMB, or other registered channel), subject to standard KYC verification.
At the end of your self-exclusion period, your account will not automatically reactivate. You must contact us actively to request reinstatement — and 24-hour reflection period applies before reinstatement is confirmed.
The following questions are adapted from the Lie/Bet screening questionnaire — a validated two-question screen for problem gambling. If you answer "Yes" to either question, we encourage you to explore our support tools or contact a professional support service.
If you answered "Yes" to any of these questions, consider activating a deposit limit or cooling-off period on your account now. You can also reach out to a support organisation listed below — all are confidential and non-judgmental. You are not alone in this.
If you or someone close to you is struggling with gambling, the following organisations provide free, confidential support. CashCity99 is not affiliated with these organisations — we list them because we genuinely want our members to get the help they need.
Malaysia's national social welfare helpline. Provides counseling, crisis intervention, and referal services for a range of personal and family issues including problem gambling. Available 24 hours a day, 7 days a week.
GamCare is one of the leading international problem gambling support organisations. They offer confidential advice, support, and counseling for people affected by gambling harms, including an online chat service accessible from Malaysia.
A fellowship of men and women who share their experience strength with each other in order to solve their common problem and help others recover from gambling disorder. Meetings available in-person and online.
Our own support team is available around the clock to activate any responsible gambling tool — deposit limits, cooling-off periods, or self-exclusion — immediately and without judgment. Contact us via live chat on cashcity99.cam.
All support organisations listed above maintain strict confidentiality. Reaching out for help is completely private. You do not need to give your real name to call Talian Kasih 15999 or to use GamCare's online chat — and seeking support will never affect your CashCity99 account unless you request a self-exclusion.
CashCity99 is strictly for players aged 21 years and above. This is not a formality — it is a hard rule that we enforce through mandatory identity verification on every account.
Underage gambling is a serious harm that CashCity99 has zero tolerance for. Every registered member must complete KYC identity verification before their first withdrawal, and age is among the first criteria verified. Where any doubt exists about a member's age, we reserve the right to suspend the account pending identity confirmation.
We also ask our adult members to take responsibility for ensuring that minors in their household — including children, younger siblings, or other dependants — do not access their CashCity99 account. Practical steps include: logging out after every session, using a strong and unique password that is not shared, and enabling two-factor authentication on your account.
Any account found to belong to a person under 21 years of age will be immediately and permanently closed. Any funds deposited by an underage user will be returned to the payment source after thorough investigation. CashCity99 does not profit from underage gambling and actively cooperates with any investigation into such incidents.
If you are a parent or guardian and believe that a minor may have accessed gambling content on any platform, we encourage you to reach out to the relevant platform's support team and to consider parental control software that blocks access to gambling-related websites across your household's devices.
CashCity99 is at its best when it's fun. Set your limits, know your boundaries, and enjoy the platform the way it was intended — as entertainment.
For players aged 21 and above only. If you need to set a limit or self-exclude, contact our live chat support team at any time. See also our Terms & Conditions and Privacy Policy.